Iris integrates with your existing calendar system (Google Calendar, Shopmonkey, or other scheduling tools) to see available time slots. When a customer calls, Iris checks your real-time availability, offers options, and instantly confirms bookings. All appointments sync back to your system, and both you and the customer receive confirmation notifications.

Yes! We train Iris on your specific service menu and pricing structure. It can provide accurate quotes for standard services like oil changes, brake replacements, and tune-ups. For complex repairs requiring diagnosis, Iris can provide price ranges or offer to have a technician call back with a more detailed estimate.

Iris handles emergency calls 24/7 based on your protocols. It can collect information about the breakdown, schedule emergency service if you offer it, or connect customers with your preferred towing partners. For after-hours emergencies requiring immediate attention, Iris can notify you via text or forward urgent calls to your on-call staff.

Iris can be configured to check real-time inventory systems if you have API access, or provide general information about common parts availability. It can also collect vehicle information to help you check specific part needs before the appointment, ensuring parts are ordered and ready when the customer arrives.

No specialized training is needed. Iris works in the background, handling calls while you and your team focus on repairs. You'll receive simple setup instructions and a dashboard to review call transcripts and appointments. Our support team handles all the technical details, making implementation seamless for busy auto shops.