Wow Guests with Iris AI Engage

Iris integrates with your existing reservation systems (like Booking.com, OpenTable, or your custom hotel management system) through calendar APIs. When a guest calls, Iris checks real-time availability, offers available options, and confirms bookings instantly. All reservations sync back to your system, and both staff and guests receive confirmation notifications. This ensures your availability is always accurate and prevents double-bookings.

Absolutely! For restaurants, Iris can take complete takeout or delivery orders, including customizations and special requests. It understands your menu items and options, can suggest pairings or specials, and processes the order directly into your POS system (if API access is available). For dine-in, Iris manages reservations while considering your table layout, party sizes, and time constraints. It can even handle basic pre-orders for special occasions.

Late-night guest service is where Iris truly shines. For hotels, it can handle after-hours check-in instructions, process late arrival notifications, answer property questions, and manage urgent requests according to your protocols. For restaurants and bars, it provides closing time information, takes last-minute reservations or walk-in inquiries, and can even provide alternative recommendations when you're fully booked. This ensures your hospitality never sleeps, even when your staff needs to.

Yes! Iris is fluent in multiple languages and can automatically detect and respond in the caller's preferred language. This is especially valuable for hospitality businesses with international clientele. Iris can provide the same level of service in major languages including Spanish, French, German, Japanese, Chinese, and many more. All of your custom responses and booking confirmations can be translated and delivered seamlessly, making every guest feel welcome regardless of language barriers.

Iris is trained on your complete offerings and can handle special requests with sophistication. For hotels, it can process room preferences, arrange amenities (like champagne or flowers in the room), and note special occasions. For restaurants, it manages dietary restrictions, birthday celebrations, and seating preferences. Iris knows which requests it can fulfill automatically and which require staff attention, forwarding detailed information to your team when necessary while setting appropriate expectations with guests.